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Google Rating

4.8

Best Vac

Carole Harrington

21:57 16 Oct 17

I bought my vacuum cleaner here 10 years ago. I bring it in every year for its annual "check up" to keep the warranty valid. It has needed 1 or 2 minor repairs at almost no cost! I used to buy "cheap" vacuum cleaners, but they never cleaned as well as I would have liked, and I ended up getting new ones way too often. Ever since I bought my quality vacuum at Best Vac, I have been VERY pleased with its performance and the maintenance has been minimal as I stated. I love my vacuum cleaner and I am very pleased with the service at Best Vac. I STRONGLY recommend them if you are looking for a good vacuum cleaner.

Carol Jahns

19:41 15 Oct 17

There has never been a time that I had a problem that these people didn't solve it immediately. I gauge my shopping on experience and honesty and they have them both. When I can't decide between models, they help me decide by my needs. They don't try and talk you into a pricey model just so they'll benefit by the sale - NOPE!!!! They want a happy customer, one that will return over and over again AND THAT'S ME!!!!!

Sandy Peluso

13:09 15 Oct 17

I have been a loyal customer to Best Vac since they were on RT. 64. I have purchased three vacuums and have been very happy. The vacuums are the best along with the service, you can't go wrong. I now live in South Carolina but continue to purchase my supplies on line. Great products and great service!

Ernest Gaudette

15:42 16 Oct 17

Best Vac is a competent, professional and knowledgeable retail and service vacuum cleaner facility serving the residential market. We have had our vacuum for almost 2 years and it has performed very well especially in picking up not only dirt and dust but cat and dog hair. Their free cleaning and inspection service once a year is also nice.

Mike Reed

16:14 18 Oct 17

A company that truly knows the value of customer service. The service department is full of knowledge and they have always had a quick turn around for my central vac system. My first choice for all my Miele vacuum needs too. Friendly service all around. Paula

Sandy Fries

21:25 27 Dec 19

Best Vac has EXCELLENT customer service! I bought 3 Austin air cleaners from them and Kelly was very knowledgeable, helpful and knows all the details about the products she sold me. I was impressed. Thanks for all your time and help! Sanford (Sandy) Fries

Joan Griffin

20:31 18 Oct 19

We have taken our vac here for years. It is always tuned up and looks like new when we get it back. The store is always clean and well organized. I used their bathroom in the back today and the back room is the same. They are always very nice and helpful. I too would not consider going anywhere else. It is refreshing to be so well taken care of.

Stephanie Oesterlin

14:02 08 Oct 19

I’ve been going to best vac for about 17 years and really love their service. We usually just rent steamers and buy cleaner. Great family business and nice staff! I’d recommend them.

Stacey Puett

15:01 18 Sep 19

Vacuums are an important part of maintaining any home and after having 2 much older vacuums serviced(that now run like new!) and purchasing a new one here I wouldn't go anywhere other than Best Vac. Great customer service plus these folks know their vacuums. There are so many choices these days and Ron was able to direct me to the one that would fit my needs and my budget. No one at Target/Walmart/Amazon would be able to give me that level of service to help me make my choice. AND I was able to walk out of the store with my vacuum THAT day! Highly recommend!!!!

Rene Averett

00:08 20 Sep 19

We have been going to Best Vac for almost as many years as they have been in St. Charles. Everyone I've ever dealt with has been extremely knowledgeable , considerate and nice. I have purchased multiple vacuums from them for myself and family over the years and every one of them are still in use. It's wonderful to be able to go into a store knowing you're dealing with good people who sell excellent products.

Robin Robson

19:48 09 Mar 20

I purchased a vacuum from Best Vac over 25 years ago in the early 90s. Their support and service over the years have been outstanding! It was finally time to replace my old Miele, and even though we have since moved out of state, I contacted Ron at Best Vac for his advice. He suggested options and went above and beyond ensuring I chose the right model. It was shipped within the week and I couldn't be more pleased. I LOVE my Miele vacuum and Best Vac!

Amy Tella

03:03 29 Sep 20

Very helpful here. Have kept my vacuum running a long time and have quality cleaning products.

Michael Leeseberg

19:28 11 Aug 20

I appreciate the product knowledge and the customer service that Best Vac provides. Please support this family owned store, this is how more businesses should be run. Thank you !

Rita Troogstad

22:24 10 Aug 20

They cleaned my air purifier and vacuum and sell so much more. Love it

Glen Moss II

20:23 19 Aug 20

We received prompt service and informative staff which is important for people looking for quality vacuums and air filters

Gregory W. Swedberg

15:59 03 Aug 20

Fast and friendly service, and the store has a lot more than simply vacuum cleaners! Cleaning supplies, candles, and decorations in addition to vacuums. I'll be back!

Jo Calvin

22:33 27 Oct 20

I have purchased vacuums for myself and my children at best vac. They take care of the vacuums each year, doing a service check. These vacuums may cost a little more but they last forever. They also have great cleaning products and air purifiers. They are a great business to work with

Mike Decker

12:43 30 Nov 20

Our local repair shop closed, so I was glad to find this one. They do a great job, are friendly and are fairly priced. I also love the fact that they're family owned.

Kim McCallister

06:55 18 Dec 20

This family owned business has a variety of quality products and they know their business! You will genuine advise from their knowledgeable team. Always a pleasure to shop!

Nancy Zimmerman

13:04 25 Dec 20

I have bought several vacuums here and I have been happy with all of them. Great products and great people.

Kate Halma

15:48 23 May 21

We have trained dogs in our home for 12+ years. In that time, we've gone through three Dyson vacuums. Not cheap! Thanks to the experience of the staff and consideration for more than making a sale, the team at Best Vac helped me find a great vacuum - SEBO. It works better than any other we've ever had. It's light. It cleans so much more thoroughly than all the other vacuums we've had. Thank you Best Vac! Now if only I could train my hairy dogs to run the vacuum and clean up after themselves!!

kathryn loprino

15:37 23 May 21

Had the BEST experience at BEST VAC - knowledgeable friendly staff, kind and conscientious ownership - love my Miele vacuum and would highly recommend anyone in the market for a new vacuum to stop in to Best Vac!

00:25 05 Jan 21

This family owned business has a variety of quality products and they know their business! You will get genuine advice from their knowledgeable team. Always a pleasure to shop!

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